Refund Policy

01Digital goods & credits

When you buy a plan or a one-time purchase, you receive video credits — a licence to run AI rendering. Generating a video immediately consumes cloud compute and third-party AI usage that we pay for on your behalf. Because the value is delivered and the cost is incurred at the moment of use, purchases and consumed credits are not refundable.

02No refund once paid

By completing a purchase you acknowledge and agree that:

• Payments for credits, plans and subscriptions are final and non-refundable once processed.
• Unused credits are non-refundable and non-transferable, and cannot be exchanged for cash.
• Dissatisfaction with an AI-generated result — which by nature can vary — is not, by itself, grounds for a refund. Please use free previews to evaluate the Service before purchasing.

03Limited exceptions

We will review, and where appropriate refund, the following:

• Duplicate or accidental charges — if you were charged more than once for the same purchase, we will refund the duplicate.
• Failed transactions — if your payment was captured but credits were not delivered and we cannot deliver them, we will refund that amount.
• Unauthorised payment — verified fraudulent or unauthorised charges will be handled together with our payment partner.

Approved refunds are issued to the original payment method via Razorpay, typically within 5–7 business days, subject to your bank's processing time.

04Subscriptions & cancellation

Subscriptions renew automatically until cancelled. You can cancel at any time from your account or by contacting us; cancellation stops future renewals. Cancelling does not refund the current billing period, and you keep access and any remaining credits until the end of the period you have already paid for. We do not provide partial or pro-rated refunds for unused time.

05How to request a review

If you believe one of the limited exceptions applies, email enquiry@growvior.com within 7 days of the charge with your registered email, the order/transaction id, and a description of the issue. Call +91 8921954496 for urgent billing queries.

06Changes to this policy

We may update this Refund Policy from time to time; the "Last updated" date reflects the latest version. This policy is part of our Terms of Service and does not limit any rights you may have under applicable consumer law.